Partner with Econify to strategically use full stack, AI, mobile, OTT, and cloud engineering to solve complex challenges.
Challenge
Kustomer, the customer service CRM, came to Econify as their automated billing system had stopped functioning properly, requiring manual processing to complete billing tasks. System logs also revealed an alarming rate of 190 API requests per second, indicating a serious underlying issue.
Goals
Identify and resolve the root cause of the billing system failure
Reduce excessive API request volume
Decrease associated processing expenses
Restore automated billing system integrity
The Econify team conducted a thorough analysis of event log history in Kibana and discovered tens of millions of duplicate events triggered by an infinite loop in the microservice code.
Solution
As a result of this discovery, we implemented a comprehensive testing protocol to validate the root cause. We refactored critical code components to eliminate the infinite loop and deployed the subsequent changes with minimal system disruption.
Business Value
Econify's work resulted in a huge impact to the business that eliminated the need for manual billing intervention and had enormous cost reduction benefits.
-1709%
Reduction in API requests
$70k
Monthly cost savings in processing expenses
100%+
Automated billing system restoration
